Privacy Policy

Last updated: 13 May 2026

What we collect

We only collect the personal information we need to quote and carry out electrical work for you. That usually includes:

• Your name, phone number and email address
• Your suburb or job site address
• Details about the electrical work you're enquiring about
• Photos or notes about the job (only if you send them to us)

When you visit our website we also collect basic technical data like your browser type, device, IP address and the pages you view. This helps us improve the site and run our marketing.

How we collect it

We collect personal information when you:

• Fill out a quote form on our website or in a Facebook or Instagram ad
• Call, text, email or message us on social media
• Book a job through Google Business Profile or an online directory
• Leave a review or refer someone to us

How we use it

We use your information to:

• Reply to your enquiry and prepare a quote
• Schedule, carry out and invoice the work
• Send job updates, reminders or follow-up messages
• Comply with our legal obligations as a licensed electrical contractor
• Improve our service and our website

We will not sell your information. We will not use it for unrelated marketing without asking you first.

Facebook & Instagram lead forms

If you submit a lead form through one of our Facebook or Instagram ads, Meta Platforms Inc. collects your information on our behalf and passes it to us. Meta also handles that data under its own privacy policy. Once we receive your details, this Connery Electrical privacy policy applies.

Cookies and tracking

Our website uses cookies and similar technology to measure traffic and track how our ads perform. This includes the Meta Pixel, which sends anonymised data about your visit to Facebook so we can show our ads to the right people. You can disable cookies in your browser settings or opt out of ad personalisation in your Facebook ad preferences.

Who we share it with

We only share your personal information with third parties when it's necessary to do the work or run our business. That can include:

• Our subcontractors or apprentices, when they're working on your job
• Suppliers, when we need to order parts for your job
• Software providers we use for invoicing, scheduling, lead capture, email and accounting (for example Meta, Google, Xero or similar)
• Government authorities, where we are required to by law (for example, certificates of compliance lodged with the relevant authority)

How we store it

Your information is stored in secure cloud-based systems with reputable Australian and international providers. We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification or disclosure. We keep your information for as long as we need it for the purposes listed above, or as required by law (typically up to seven years for tax and electrical compliance records).

Your rights

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct it if it's wrong
• Ask us to delete it (where we're not required to keep it by law)
• Opt out of marketing messages at any time
• Make a complaint about how we've handled your information

Just get in touch using the details below and we'll respond within a reasonable timeframe (usually within 14 days).

Complaints

If you're not happy with how we've handled your personal information, contact us first using the details below. If we can't resolve it, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always live at this page with the updated date at the top.